Trace

What is Trace?

Trace develops AI-powered customer support agents specifically for the financial services industry. Their solution integrates with existing systems to handle multi-step tasks while engaging in natural conversations with customers. The company uses a network of domain-specific expert models rather than a single large language model, prioritizing security and data privacy

Key features

• Integration with existing systems
• Natural language conversation capabilities
• Secure handling of sensitive data
• Network of domain-specific expert models
• Post-training and fine-tuning for financial services
• Fast response times (<200ms time-to-first-token)
• Optimized for voice conversations

Use cases

• Customer support for financial institutions
• Handling complex, multi-step financial tasks
• Secure transaction tracking
• Voice-based customer interactions