Tidio

What is Tidio?

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Tidio is the all-in-one helpdesk solution for managing all your customer messages in one place. - Talk to your visitors on live chat – quickly solve problems and sell proactively - Work alongside Lyro, Tidio's AI bot, to automatically solve your customers' questions - Preview carts, check order history, and recommend products directly in chat - Add Tidio to your Shopify store in seconds - Manage customers' requests with a simple ticketing system

Key features

• Chat
• Hide features
• Real-time messaging
• AI chatbots
• Live chat
• Email chat
• Video calls
• Social media
• File upload
• Multi-language
• Push notifications
• Agent analytics

Use cases

• Customer feedback collection
• Order and refund processing
• Customer onboarding
• Chatbot marketing
• Lead generation
• 24/7 support
• Internal help desk
• FAQs responses
• Customer engagement
• Voice assistance
• Product recommendations
• Social media engagement