PolyAI agent

Turn your contact center into a command center

Pricing: Paid
Category: Customer Service
Access: API
Industry: Horizontal

What is PolyAI agent?

PolyAI is the world's leading provider of enterprise voice agents for service and support. Our voice AI platform helps the most customer-centric organizations automate the work of thousands of service representatives and provide superhuman customer experience at scale

Key features

Proprietary Foundational Models: our own tech for each component of the virtual agent stack (speech-to-text, LLMs, text-to-speech) power our AI agents across all communication channels
Agent Studio, our powerful and intuitive platform to build and maintain your AI agents
Robust analytics capabilities that power data driven business decisions
Fluent in the world's most spoken languages
Compliant with all major security certificates (HIPAA, ISO 27001, SOC 2, GDPR, PCI DSS, FSQS, CyberEssentials Plus)
Universal API integrations with all platforms and systems

Use cases

Automating customer support queries
Analyzing customer data for insights and providing reccommendations
Call summarization and recommended next steps for agents
Outbound calling capabilities
Tailored for major industries including retail, healthcare, hospitality, travel, financial services, telecommunications and utilities