Outverse

What is Outverse?

Deflect 80% of complex customer support tickets and handle the rest faster. Solve your toughest support challenges with AI agents and internal copilots. Outverse is built for regulated industries, complex software products, and teams with high ticket volumes.

Key features

• Customer-facing AI agents for autonomous resolution
• Custom actions on behalf of customers
• Internal copilot for support teams
• Custom support workflows and automations
• Unified context across multiple sources

Use cases

• Reduce handling time for complex customer tickets
• Deflect up to 80% of support queries
• Let customers action billing and subscription changes with AI
• Save agent time wasted on context switching
• Scale customer support without increasing headcount