Omago

What is Omago?

Omago is a 24/7 AI customer service agent for small businesses in Hong Kong and beyond. It answers enquiries on your website, WhatsApp, and Telegram — in English, Cantonese, and Mandarin — using your own business information: services, hours, FAQs, and uploaded documents. While it answers, it captures each lead's contact details in a central dashboard and books appointments directly in the conversation. Setup is no-code and takes minutes: connect your channels, add your business basics, and publish. Your team can watch every conversation live and take over at any point. Pricing is flat and published, with a free plan and no per-seat fees. Built in Hong Kong for service businesses that can't afford to leave customers waiting.

Key features

• Answers customer enquiries 24/7 on website chat, WhatsApp, and Telegram
• Replies in the customer's language — English, Cantonese, and Mandarin
• Captures every lead's name, contact details, and enquiry into one dashboard
• Books appointments inside the conversation, without double-booking
• No-code setup in minutes — and your team can take over any chat live

Use cases

• A med-spa answers treatment FAQs and books consultations overnight on WhatsApp
• A tutoring centre answers course and schedule questions from parents after hours
• A real-estate agent qualifies property enquiries and books viewings while with other clients
• A consultancy screens new client enquiries on its website and schedules discovery calls
• An online store handles order and delivery questions through weekend peaks without extra staff
• Why these beat the current ones: every feature line now carries a differentiator (the three languages, the named channels, human takeover)