Mava

Customer support agent to scale support across public groups & private tickets

Pricing: Freemium
Category: Customer Service
Access: Closed Source
Industry: Technology

What is Mava?

Mava is a powerful customer support platform that seamlessly integrates with Telegram, Discord, your website, and email. It allows teams to consolidate all support requests into a single shared team inbox whilst leveraging public channel & private ticket AI. Mava features an AI bot that can automatically respond to frequently asked questions in public Telegram groups as well as Discord and Slack channels. Mava AI can also be used within our no-code chatbot builder for private support tickets.

Key features

AI Automation: Auto-respond to user questions in public Discord, Telegram and Slack channels as well as private support tickets
Knowledge base: Automatically connect all of your existing content to train the AI
Unified Inbox: Consolidate support requests from multiple channels (Telegram, Discord, Website & email).
Ticket Automations: Streamline and automate support tickets.
No-Code Chatbot Builder: Easily create chatbots without coding.
Template Answers: Quick responses with pre-defined templates.
Analytics: Gain insights and optimize your support operations.