Lyro
Tidio's AI agent - trained like a human, deeply integrated with your helpdesk
- Pricing
- Paid
- Category
- Customer Service
- Access
- Open Source
- Industry
- Horizontal
What is Lyro?
Lyro is an AI Customer Experience Agent built by Tidio. Unlike generic chatbots, Lyro can be trained, coached, and integrated deeply with your helpdesk. Salesforce, Intercom, Zendesk, Gorgias, or Tidio, to handle support end-to-end. It automates refunds, order updates, troubleshooting, lead qualification, and upsells in 45+ languages, with full control over tone, policies, and escalation. Customers see up to 70% increase in self-service resolution. Free tier available; SOC 2 Type 2 and GDPR compliant.
Key features
- Automates customer support inquiries
- Reduces help desk workload
- Maintains customer trust with reliable AI
- Integrates with existing help desk systems
- Designed for liability and trustworthiness
Use cases
- Handling common customer FAQ queries automatically
- Reducing ticket volume for human support teams
- Providing 24/7 basic customer support
- Ensuring consistent response quality across all channels
- Scaling support operations during peak periods
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