Lyro
Tidio's AI agent - trained like a human, deeply integrated with your helpdesk
- Pricing
- Paid
- Category
- Customer Service
- Access
- Open Source
- Industry
- Horizontal
What is Lyro?
Lyro is an AI Customer Experience Agent built by Tidio. Unlike generic chatbots, Lyro can be trained, coached, and integrated deeply with your helpdesk — Salesforce, Intercom, Zendesk, Gorgias, or Tidio — to handle support end-to-end. It automates refunds, order updates, troubleshooting, lead qualification, and upsells in 45+ languages, with full control over tone, policies, and escalation. Customers see up to 70% increase in self-service resolution. Free tier available; SOC 2 Type 2 and GDPR compliant.
Key features
- Automates customer support inquiries
- Reduces help desk workload
- Maintains customer trust with reliable AI
- Integrates with existing help desk systems
- Designed for liability and trustworthiness
Use cases
- Handling common customer FAQ queries automatically
- Reducing ticket volume for human support teams
- Providing 24/7 basic customer support
- Ensuring consistent response quality across all channels
- Scaling support operations during peak periods
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