Forethought
The most advanced agentic AI for customer experiences.
- Pricing
- Paid
- Category
- Customer Service
- Access
- Closed Source
- Industry
- Horizontal
What is Forethought?
Forethought is the most advanced agentic AI for customer experiences. Forethought's patent-pending Autoflows™ technology enables you to train your AI agent to execute business logic using natural language, all without decision-trees, professional services, or writing any custom code. Forethought also automatically learns from your conversation history, so it can be up and running in under 24 hours. Forethought's multi-agent architecture enables it to Solve customer problems, Assist human agents, and Discover insights, all from the same great platform.
Key features
- LLM-based AI Agent
- Autonomous issue resolution
- Natural language workflows (Autoflows™)
- Ticket routing, tagging, enrichment
- Support agent co-pilot
- Discovery of insights, trends, and KB content gaps
- Self-learning AI + Reinforcement Learning
- Automatically fine-tuned from your data
Use cases
- Automatic ticket resolution
- Triage tickets
- Agent Assist
- Discover Insights
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