Cara

What is Cara?

Meet Cara – an AI CSR designed to drive growth for agencies and brokerages. Cara is your AI collaborator for servicing, capable of intelligently triaging phone calls and emails, handling customer requests, and drawing from account-specific knowledge to generate certificates of insurance, answer questions, and resolve issues. Cara provides a new integrated operating system for agencies to improve efficiency and reduce administrative tasks. It seamlessly integrates with your existing AMS/CRM or operates as a standalone management system to collaborate with customers, teammates, or carriers.

Key features

• Cara can handle customer requests via phone, email, and web
• Pair your agents with a 24/7 AI CSR to handle service tasks so they can focus on sales
• A cloud-based unified panel for policy & COI management, customer communication, and workflow automation
• Branded deployment for your customers and agency

Use cases

• AI-powered customer support for insurance agencies and brokerages
• Policy, quote, and document management
• AI workflow automation
• Claim management
• Unified workspace for insurance agents