11Sight

What is 11Sight?

At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast.

Key features

• Front-desk Agent: Acts as a central hub for all customer interactions, answering questions about hours, location, and availability.
• Service Agent: Automates service appointment bookings, allowing customers to easily set, reschedule, or cancel appointments.
• Sales Agent: Engages with website visitors, answers questions, and escalates complex queries to a sales representative.
• Outbound Agent. Manages outbound recall calls and appointments.