Tidio Copilot

What is Tidio Copilot?

Tidio Copilot is a free AI assistant for customer service agents that works inside the tools they already use. Available as a Chrome extension, it suggests accurate, on-brand replies based on past conversations, FAQs, and uploaded content. Agents can respond faster without switching tabs or rewriting the same answers repeatedly. Copilot supports platforms like Zendesk, Intercom, Gorgias, and Gmail, and ensures enterprise-grade security with GDPR and CCPA compliance.

Key features

• AI-generated reply suggestions
• Custom knowledge base support
• Works with Zendesk, Intercom, Gorgias, and Gmail
• Chrome extension for in-context assistance
• Editable, on-brand responses

Use cases

• Acceleration of customer service replies
• Reduction of repetitive agent workload
• Delivery of accurate responses across platforms
• Support for new agents with consistent answers
• Improvement in response quality and tone alignment