Riviera

What is Riviera?

Riviera provides AI-powered voice agents for hotels, offering 24/7 phone support in multiple languages. These agents handle guest inquiries, room service orders, reservations, and call redirection, integrating seamlessly with property management systems. Riviera helps hotels save on staffing costs while improving guest satisfaction by eliminating long waits and outdated IVR menus.

Key features

• 24/7 AI voice agents for phone support
• Multilingual capabilities for global guests
• Integration with property management and reservation systems
• Human-like voice model trained on hotel-specific data
• Unlimited call handling with instant response times

Use cases

• Answering guest questions and inquiries
• Managing room service orders
• Handling reservations and ticket bookings
• Redirecting calls to the appropriate departments
• Reducing front-desk workload and improving efficiency